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CHRISTMAS DELIVERY:
Shop until 22nd of December for Next Day Delivery on all UK orders and 21st for Standard Delivery. Shop until the 19th December for International orders.
Our warehouse will be closed over Christmas and open between 28th-30th.
Christmas Extended Returns are available on all orders placed since Monday 14th November 2022 and run until Friday 13th January 2023.
PROBLEM WITH YOUR DELIVERY?
CUSTOMER SERVICE:
MONDAY TO FRIDAY: 9am-5pm
CONTACT US AT ENQUIRIES@ROSELONDON.COM IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH EVRI OR DHL DIRECTLY.
OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUERIES.
IN ORDER FOR YOU TO TRACK YOUR ORDER THEN WE ADVISE YOU TO DOWNLOAD THE EVRI DELIVERY APP
PLEASE NOTE IF YOU CHOSE A SAFE LOCATION FOR YOUR PARCEL THEN YOU DO SO AT YOUR OWN RISK.
DELIVERY TO UK
NEXT DAY DELIVERY IS AVAILABLE MONDAY TO THURSDAY UP UNTIL 5PM.
SATURDAY DELIVERY IS AVAILABLE UNTIL FRIDAY 5PM.
IF YOU ORDER ON A FRIDAY AFTER 5PM OUR COURIER DELIVERS ON A MONDAY UNLESS YOU SELECT OUR SATURDAY/ SUNDAY DELIVERY OPTION
OUR COURIERS DO DELIVER ON BANK HOLIDAYS.
TO TRACK YOUR ORDER CLICK ON THE LINK BELOW OR DOWNLAOD THE EVRI TRACKING APP
https://www.evri.com/track-a-parcel
INTERNATIONAL DELIVERY
THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.
TRACK YOUR INTERNATIONAL DELIVERY WITH DHL
HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML
SHIPPING FEES
UK Only.
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Service |
Price |
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2-5 Day Delivery (Standard) |
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£3.99 |
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Next Day Delivery on UK orders (Order by 5pm Monday - Friday)
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£7.99 |
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Next Day/ Saturday Delivery on UK orders over £70 (Order by 5pm Monday- Friday) |
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£3.99 |
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Next Day/ Saturday Delivery on UK orders over £90 (Order by 5pm Monday- Friday) |
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£1.99 |
| Next Day/ Saturday Delivery on UK orders over £110 (Order by 5pm Monday- Friday) | FREE | |
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Saturday Delivery on UK orders ( Order before 5pm Friday) |
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£8.99 |
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Zone 1 Europe: Belgium, Ireland, Luxembourg, Netherlands.
Zone 2 Europe: France, Germany, Monaco.
Zone 3 Europe: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.
Zone 4 Europe: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.
Zone 5 Europe: Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.
Zone 6: USA.
Zone 7: Canada, Mexico, Russia.
Zone 8: Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, Nepal, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.
Zone 9: Bahrain, Brunei, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.
Zone 10: Australia.
Zone 11: Rest of World.
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FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US. ALL PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.
ROSE LONDON (RETURNS)
UNIT 22 SANKEY VALLEY INDUSTRIAL ESTATE
NEWTON LE WILLOWS
UNITED KINGDOM,
WA12 8DJ
HOW LONG DO I HAVE TO RETURN?
FROM RECEIPT OF ORDER YOU HAVE 14 DAYS TO RETURN THE PARCEL FOR ANY REFUND REQUIRED. AFTER THE 14 DAYS HAVE PASSED YOU THEN HAVE A FURTHER 14 DAYS TO RETURN FOR ANY GIFT CARD/ EXCHANGES REQUIRED.
Returns must adhere to the following:
- Items must be returned in their original packaging
-All tags must still be attached to the unworn item/s
-Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed
We may make a determination based on a variety of factors as stated above during our quality assessment process.
*If the above is not adhered to when you make the return then Jameson Carter do reserve the right to return the item back to you.
WHAT IF I DON'T HAVE A PRINTER?
THAT'S NOT A PROBLEM! OUR RETURNS PORTAL OFFERS THE OPTION TO DOWNLOAD A QR CODE THAT YOU CAN PRESENT AT THE COUNTER OF YOUR LOCAL HERMES DROP SHOP THAT WILL ALLOW THEM TO PRINT OFF A LABEL FOR YOU.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
PLEASE NOTE DUE TO THE CURRENT SITUATION REGARDING COVID-19 TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 48 HOURS AFTER ARRIVAL IN FOLLOWING CURRENT GUIDELINES.
APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY MUST BE TOP PRIORITY.
AFTER THIS, WHEN THE PARCEL ARRIVES AT OUR WAREHOUSE AND HAS BEEN IN QUARANTINE YOU WILL THEN RECEIVE ACKNOWLEDGMENT THAT THE RETURN HAS BEEN PROCESSED WITHIN 20 WORKING DAYS.
SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER CARE EMAIL AND THE TEAM WILL CHASE THE MATTER AND UPDATE YOU ACCORDINGLY.
PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH FULL NAME AND ORDER NUMBER.
PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURNS ONCE YOUR PRODUCTS HAVE RETURNED TO OUR SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS.